Important Information on COVID-19



During these unprecedented and uncertain times, we want you to assure you that ACC is open for business and will be available to help you with your IT needs. ACC has rapidly adapted our operations and business activities so we may continue to service our clients. Our first priority is to ensure we minimize the risk to our staff and the community from contracting COVID-19 during our operations and business activity. We will continue to monitor County, NYS Department of Health and US CDC information and directives to guide our activities and decisions. We have instructed all employees to be particularly mindful of protecting those most at risk of severe complications from COVID-19, namely the elderly and those with weakened immune systems. Those clients who have at-risk people in their communities are urged to let us know prior to our onsite visit so we can effectively reduce our exposure to anyone at your place of business or home. 

We have adjusted our service delivery to maximize remote support whenever possible. Most of you are already familiar with our remote service protocols. For those who are not, if you call our help desk at 315.484.4500 x1, we can walk you through the process. There will be circumstances that require us to come onsite. This is especially true if you have ordered new equipment for remote work or have systems that require hands-on work. This includes system or network down situations. Given our priorities, we will ask clients to work with us to maximize social distancing with our staff to protect all involved. If you know of or suspect of an infection in your office, place of business or home, we ask that you let us know so we can take the necessary precautions. If you are unavailable for an appointment, please let us know so we can reschedule the onsite visit. 

We are here to help you adapt your business activities. If you have particular needs for remote access or cloud services, please call us so we can assist you in designing a solution to help you move forward with your business. Given the extraordinary demand for services, we ask for your patience as we work to prioritize service requests and projects to best allocate resources to those most in need. 

Thank you! 

 

Regards, 

Mike Rost
President
ACC Technical Services