IT Infrastructure and 

Network Support Services

Select the level of support that works for your unique business

Our custom IT and Network Management services give you access to an expert
team and comprehensive support services to improve your productivity
and reduce costly disruptions.

Modern workplaces and technology multiply the need for a proactive approach to IT and Network management.

 Our comprehensive services cover all of your bases and scale with you as your business needs grow.


Select the level of support that works for your unique business

Our custom IT and Network Management services give you access to an expert team and comprehensive technology support services to improve your productivity and reduce costly disruptions.

Modern workplaces and technology multiply the need for a proactive approach to IT and Network management.

 Our comprehensive services cover all of your bases and scale with you as your business needs grow.

New Client Onboarding

For new clients, ACC's onboarding checklist allows us to stabilize a client’s network. The focus is on network performance and security, and ensuring data backup is in place. Upon onboarding completion, clients are provided a health assessment to prioritize recommendations and to assist with budget planning and technology roadmaps.

Server and Workstation Endpoint Protection

Anti-virus protection alone is not enough to keep your endpoints secure. ACC deploys a layered security stack that includes anti-virus, patch management, DNS blocking, and remote monitoring.

Network Security

Our security practices and certifications ensure that clients are presented with security measures that meet their business environment and industry compliances. This includes network infrastructure, email, and staff testing and training.

Helpdesk

Clients have access to our Helpdesk team Monday-Friday during standard business hours with emergency services available on nights, weekends, and holidays. Our team is fully operated and staffed at our headquarters in East Syracuse, NY.

Preventative Maintenance

Our team monitors your network assets and will notify you of hardware and software issues before they happen when possible. Regular workstation, server, and backup maintenance can be scheduled weekly, monthly or quarterly.

Data Protection and Backup

Client data will be backed up following our best practice to ensure data recovery. This includes email, servers, and business-critical workstations.

Office Relocation and Network Cabling

When you are moving to your new office or adding to your existing locations, ACC will ensure your network transition is coordinated with all vendors to allow for a smoother transition. This includes making sure your building is ready for all your business tools and services from day one.

Employee Onboarding/Offboarding

For new employees, ACC will assist in ensuring they have proper setup and access based on department and group policies. Upon their departure or dismissal, ACC will remove all network/application access from all devices.

Everything you need, all in one place

We offer a full range of IT, Network, and Security services to manage all your technology installation,

 monitoring, and troubleshooting needs. 


Managed Services

Integrates with your company as your IT team. It is an all-encompassing monthly recurring charge that includes help desk support, software licensing, and ACC onsite technical resource time. The monthly charge is based on the number of computers, network devices, and software applications. Managed Service does not include project work for new hardware, new software, installation, and services outside of networking. 

Admin

Similar to managed services, with the agreement that the client commits to a scheduled onsite technical resource for a set number of hours per week/per month. This number can be adjusted up and down as needed. Help desk services are billed as incurred.


Time and Materials

A service model that is based on client-initiated requests for service and support. This includes issue resolution, hardware/software purchases, and installations This service can be delivered via ACC help desk or onsite technicians and is billed at a set labor rate based on the incident. ACC installs a stack that includes anti-virus, patch management, and device health on all workstations and servers. Help desk services are billed as incurred. We work with your existing IT resources or we can be your IT team! 

Always Backing You Up

ACC’s #1 priority is to back up, secure, and protect clients’ data. This allows us to have the best opportunity to recover your data from physical, cyber, or personnel-related compromise. Losing your hard work or key company data is a costly business interruption. When you rely on computers and networks to store your valuable information, data is always at risk. ACC provides a range of data backup services and procedures to mitigate your risk and allow for data recovery.


ACC follows an industry best-practice standard in an effort to protect our clients from extended downtime. Further backup options are available to provide instant recovery from a physical interruption.

Testimonials

  • 3 Copies Of Your Data
  • 2 Copies On Site
  • 1 Copies Off Site
  • 1 Virtual Shadow Copy

Testimonials

Help When You Need It Most

Technology troubles happen and cause business disruptions. Our help desk is here to help diagnose and resolve issues to keep you focused on your business operations. We maintain a record of your network issues which allows us to identify recurring issues so that automated solutions can be implemented. Clients are provided access to a portal to review documented network issues. 


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