Modern IT Professional

Do you exhibit ethical and sound judgement with common sense values?

Do you enjoy working in a modern environment where high standards are expected?

Are you a detail-oriented, high-performance IT support engineer in the Syracuse area?

Do you have an elevated level of confidence in your technical abilities and strive for process improvement and continuing education?

Do you like engaging with others and applying your knowledge and problem-solving skills?

Do you want to join a company who genuinely cares about its client and doesn’t just push boxes and sell agreements?

You will work with a highly skilled, certified top-notch team who provides remote and onsite technical support for a range of cloud services/servers/endpoints, network devices, and applications of our well-established and expanding client base.

ESSENTIAL DUTIES MAY INCLUDE:

Within the first 45 days and ongoing:

• Learn ACC’s mission, core values, policies, services and meet internal team members learning how their role interacts with each department.

• Learn and become comfortable with the technologies & tools utilized with clients including the Microsoft Platform, M365 security, Microsoft Intune, Azure AD (Active Directory), Azure network, Azure architecture, etc.
  
  
• Within 1 week, start working on client environments and learn how to best utilize our current tools, procedures and familiarize yourself with ACC’s processes and procedures.
  
  
• Build relationships and trust with clients by asking questions about their business, personal goals, and business aspirations.
  
  
• As project work is identified and approved, attends initial project kickoff meetings with the vCIO, Modern Architect, and Project Manager as the environment expert.
  
  

Success in this position will be measured in the following areas:

• You do the right thing even if it is hard. You are ethical and go above and beyond to do the right thing by your teammates, clients, and external partners.
  
  
• You are security oriented
  
  
• You listen. You provide clients with fast, professional, and effective technical support by actively engaging and listening to their needs.
  
  
• Mistakes will be made. We expect it. However, it is most important to us that you own it, learn from it, and become better.
  
  
• You proactively communicate with clients, internal team members, management, and third-party resources.
• You value continuous refinement and are a lifelong learner. You keep up to date with industry trends.
  
  
• You earn certifications at the rate of 2 per year or more. We pay for training materials and the cost of the exam.
  
  

Only those candidates who have track records in providing support for different systems—including but not limited to Windows client and server operating systems, Office 365 and Azure services, Active Directory, firewall/switch/security appliances, backup, endpoint protection tools, and line of business applications—and demonstrate an aptitude to learn and apply complex technical and theoretical information will be considered.

EDUCATION, SKILLS & EXPERIENCE:

• 3+ total years of technical experience required; working in a Managed Service Provider (MSP) environment or enterprise environment preferred
  
  
• 2+ years demonstrated experience working with the Microsoft Platform at an intermediate to advanced level required
  
  
• Bachelor’s degree in Computer Science or related degree preferred
  
  
• MD-100 or MD-101 certification a plus
  
  
• Intermediate knowledge of wired and wireless network configurations required
  
  
• Proven understanding of cyber security measures, such as multi-factor authentication, Cloud App security, data loss prevention, end point protections, Microsoft Intune, Azure Active Directory and other remote management and automation tools required
  
  
• Working experience in managing Azure network, Azure architecture, Azure sentinel, a plus
  
  
• Experience & understanding of Microsoft PowerBI and Microsoft Power Apps
  
  
• Demonstrated experience trouble shooting M365 security including cloud app security, data protection, data loss protection, or information protection a plus

ACC Technical Services offers a wide variety of benefits, including paid time off, medical insurance and 401(k) with matching.

Apply by sending your email to careers@acctek.com.